Tracking order

Order Tracking Process

At LUMIÈRE Tiara, we make it easy for you to track your hair accessory orders every step of the way. Here's how our order tracking works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and tracking number (once available).
  2. Processing Time: Most orders are processed within 1-2 business days. During peak seasons, processing may take 3-5 business days.
  3. Shipping Notification: When your order ships, you'll receive an email with your tracking number and carrier information.
  4. Tracking Updates: Use your tracking number to monitor your package's journey through our recommended tracking services below.
  5. Delivery: Most international orders arrive within 10-20 business days, depending on your location and customs processing.

Recommended Tracking Services

We recommend these reliable third-party tracking services to help you monitor your LUMIÈRE Tiara package:

17Track

17Track supports 1,000+ carriers worldwide. Simply enter your tracking number to see real-time updates. The platform automatically detects your carrier and provides detailed shipment information.

PackageRadar

PackageRadar offers a clean interface with delivery estimates and map tracking. It supports most international carriers and provides push notifications for status changes.

AfterShip

AfterShip allows you to track multiple packages simultaneously. It offers delivery notifications and supports 700+ couriers, making it ideal for international orders.

Tracking FAQs

When will I receive my tracking number?

Tracking numbers are typically provided within 1-3 business days after your order is processed and shipped. You'll receive an email notification when your tracking information becomes available.

Why isn't my tracking information updating?

Some carriers may take 24-48 hours to update their systems after scanning packages. If your tracking hasn't updated after 3 business days, please contact our customer service team.

What should I do if my package is marked as delivered but I haven't received it?

First, check with neighbors or your building management. If still missing, contact your local post office with your tracking number. If unresolved within 48 hours, please contact us for assistance.

Need Further Assistance?

If you're experiencing issues with tracking your order or have any questions about your shipment, our customer service team is happy to help. Please contact us at [email protected] with your order number and tracking information.